Policies

Our Shipping Policy :

By purchasing from Soul Shop you acknowledge you are responsible for your package once it is shipped and provided with a tracking number. In the rare event your package has been lost or stolen , we are not responsible for lost or stolen packages. Please note some items may be shipped separately. In the case you have not received an update on your package  or your items are faulty , please contact us via our email thesoulshopinc@gmail.com and someone will get back you within 48 - 72 Hours. Incomplete Address Returns and orders that are returned to us due Incomplete/incorrect address are issued a store gift card or store credit .

Payment Processing & Shipping  : 

Soul Shop Accepts : VISA , MasterCard , American Express , Discover , JCB , DinersClub , ShopPay , Apple Pay , & Google Pay . Please allow 5 - 7 business days for payments to process , your package will be shipped once your payment is processed.

Delivery Times & Arrival: 

Soul Shop is a small team of people fulfilling orders. Although we have many products in - shop shipping times may vary and MAY EXTEND sometimes due to availability of merchandise or because of our partnered vendors . Orders are not shipped on weekends or holidays , we ship with various delivery services , including USPS , Amazon & Pitney Bowes. Our products typical arrive within two weeks , as there  may be delays due to external circumstances happening . Delivery time includes payment processing time & standard delivery time .

If you have any further questions about your order please email us at thesoulshopinc@gmail.com